Front of House
Are you a person who loves interacting with people, looking for a full or part time role, or are you wanting to move into the fitness and wellbeing industry?
Do you want to turn your passion into your profession?
Are you a fitness enthusiast who loves interacting with people or are you starting out on your journey within the wellbeing space? Do you have exceptional customer service skills and a passion for creating a welcoming and positive atmosphere? We are hiring Front-of-House on behalf several of our clients - Premium Wellness Brands and Boutique Studios in London with the opportunity to start immediately.
- Salary: £12-14 per hour or £25,000 full time
- Working Hours: Part and Full time options
- Additional perks dependent on the company
The Responsibilities:
- Provide exceptional guest experience through all communication channels, currently including face-to-face interactions, phone calls, email, SMS, website contact forms and live chat, and Social and public review sites.
- Managing and closing all in-bound communications (from DM’s, to technical
support, to explaining studio policies and answering basic business
queries), ensuring a follow-up note or action has been set in the guest
profile to continue relations. - Liaising with the wider team to efficiently solve guest queries (from lost
property to supporting PT) and sharing requests outside the GE realm to the
relevant internal team. - Working with HR to manage system adjustments and guest communications
for any emergency class cancellations or last-minute schedule changes
(through business hours). - Where possible, highlighting ‘how-to’s’ and features to support a seamless
class experience for our guests, when online classes are taking place. - Actively engaging with the marketing team to know first-hand our products
and services, including any timely campaigns and events to give relevant
advice to guests. - Monitoring and efficiently responding to feedback, both in-studio and online
(currently MBO, Facebook, Instagram, Google). - Opening and closing of the studio.
The Person
- You are a people person; you are approachable, warm, relatable with a high
level of emotional intelligence. - You are positive, confident, and naturally ‘service-oriented’ with an in-
built desire to make someone’s day! - You are self-motivated, curious, resilient, not easily overwhelmed and can handle yourself in challenging situations.
- You are flexible with your working hours between 06:00 - 21:00 and across weekdays and weekends.
- You understand health, movement and being well – without having to be an
expert. - You are passionate about what we do and feel aligned on our brand
purpose. - Experience in a customer-facing role; ideally within wellness, retail, or
hospitality. - Great verbal and written communication skills.
- A practical problem-solver with the ability to process a variety of requests.
- Computer literate & tech savvy
What the Company offers:
- Competitive salary, holiday allowance and statutory benefits + contributions.
- Unlimited drop-in classes in studio and a Brand team discount on additional studio class packs.
Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
- Department
- Front of House and Customer Service
- Locations
- London
About Jobs in Fitness
Jobs in Fitness is a revolutionary recruitment and talent agency for the Fitness and Wellbeing industry.
We're here to provide you with the opportunities and training you need for a successful and fulfilling career.
Whether you are seeking part time work, or a long term role, we have got you covered.
The most rewarding of industries, we are here to help and guide you towards your new career, in a space that will fulfil and challenge. You will spend over 30% of your life at work so let us find you a job you love.
Front of House
Are you a person who loves interacting with people, looking for a full or part time role, or are you wanting to move into the fitness and wellbeing industry?
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