This is an exciting opportunity to join a forward-thinking, health-driven company, with 3 sites, committed to promoting wellness, recovery, relaxation, and rejuvenation. We’re seeking a driven and proactive Clinic Manager to lead their North London studio, overseeing all operational activities while delivering exceptional customer experiences and fostering a thriving team culture. 

You do not need a huge amount of prior management experience - here is an opportunity to step up into a management role. 

The ideal candidate will be a strategic thinker with a desire to learn and lead, capable of optimising processes to ensure the smooth functioning of the site's facilities and services.

• Salary: £35,000 + bonus scheme

• Working Hours: 40 hours p/w (minimum)

• Leave: 25 Days per annum (plus bank holidays).

• Complimentary membership to have full access to all classes, biohackings and
  discounts on retail and treatments.

This is an opportunity to be part of a dynamic, innovative, and purpose-driven company focused on health and wellbeing.

Reporting to:

• Operations Director

The Role...

Operational Excellence

• Develop and implement strategies to optimise clinic efficiency, streamline processes, and enhance performance.
• Oversee daily operations, ensuring all aspects of the clinic run smoothly and align with the brand's ethos of wellness and relaxation.
• Regularly review and refine operational workflows to improve productivity and customer satisfaction.

Facility Management

• Ensure the studio's spaces are maintained to the highest standards of cleanliness, functionality, and aesthetics.
• Oversee the scheduling and execution of maintenance tasks, liaising with external contractors when necessary.

Vendor and Supplier Relations

• Manage relationships with key vendors and suppliers, ensuring timely procurement of quality goods and services.
• Negotiate contracts and seek opportunities to reduce costs without compromising standards.

Team Leadership

• Lead, inspire, and manage the Front of House team to deliver outstanding service.
• Recruit, train, and mentor staff, fostering a positive and collaborative workplace culture.
• Conduct comprehensive inductions for new hires, ensuring alignment with the company’s values and operational standards.

Customer Experience

• Champion a customer-centric approach, ensuring that every guest has a premium and seamless experience.
• Address and resolve customer queries or complaints with professionalism and empathy.

Health, Safety, and Compliance

• Implement and maintain health and safety standards, ensuring compliance with all relevant regulations.
• Conduct regular audits and risk assessments to maintain a safe environment for staff and customers.

Financial Oversight

• Work closely with the finance team to manage clinic budgets, monitor expenditures, and identify cost-saving opportunities.
• Prepare operational reports to track performance metrics and support strategic decision-making.

Marketing and Business Development

• Collaborate with the marketing team to implement localised campaigns and initiatives that drive footfall and customer engagement.
• Act as a brand ambassador, fostering partnerships and identifying opportunities to expand the clinic’s presence in the community.

The Person...

• Strong Leadership and people management skills.

• Some experience in management, preferably within the wellness, hospitality, or similar industry.

• Leadership skills with the ability to inspire and manage a diverse team effectively.

• Exceptional problem-solving and decision-making abilities, with a focus on continuous improvement.

• Excellent communication and interpersonal skills to collaborate across departments and with external partners.

• Proficiency in operational software and tools for analysis, reporting, and process optimisation.

• Exceptional service standards and customer focus.

• Good organisational and administrative skills

• Strong knowledge of Microsoft packages (Windows, Excel, Outlook, Internet)

• A confident and clear communicator.

• Excellent attention to detail.

• Well presented with good written and spoken English.

• Self-motivated, self-sufficient, enthusiastic team player and contributor.

• Self-driven with a positive attitude and a clear focus on high quality and business profit.

Become part of a purpose-driven team committed to innovation, excellence, and enhancing the lives of their clients. If you’re a dynamic, operationally skilled professional ready to make a difference, this is the role for you.

Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.