We are seeking an experienced and proactive Head of Studio Operations to oversee the seamless delivery of exceptional customer experiences across a network of high-end wellness studios in London. This role is central to ensuring operational excellence, managing studio standards, and maintaining a cohesive, customer-focused environment.

• Salary: £50-60,000 (experience dependent)

• Working Hours: 40 hours p/w (minimum)

• Leave: 25 Days per annum (plus bank holidays).

• Complimentary membership to all classes.

Reporting to:

• Head of Operations + Business Development

The Role...

The Head of Studio Operations will lead the operational efforts to maintain the highest standards across all studios. This hands-on role requires strategic oversight, attention to detail, and the ability to manage teams and third-party vendors effectively. Key responsibilities include:

Operational Excellence

• Maintain and update a comprehensive operations manual, ensuring clear standards and practices are in place for all locations.
• Oversee the studio operations budget, balancing cost efficiency with necessary investments to support optimal performance.
• Manage health and safety compliance across all studios, ensuring certifications are up-to-date and accessible.
• Develop and oversee a proactive maintenance schedule, ensuring all facilities and equipment are well-maintained and fully operational.
• Streamline and standardise operational processes across locations to enhance efficiency and scalability.
• Manage inventory and supplies, ensuring timely replenishment and addressing operational issues, such as equipment repairs, promptly.
• Build and maintain relationships with landlords, building managers, and third-party suppliers.

Team Leadership

• Lead, mentor, and support the operations team to ensure clarity of responsibilities and alignment with company goals.
• Conduct weekly walkthroughs at all locations, assessing standards and identifying opportunities for improvement.
• Foster a culture of accountability and proactive communication within the team to ensure operational issues are addressed efficiently.

Cleaning and Maintenance Standards

• Oversee the performance of external cleaning providers, ensuring adherence to high cleanliness standards through regular monitoring and feedback.
• Manage deep-cleaning schedules and ensure quality outcomes, addressing performance gaps when necessary.

Customer Experience and Emergencies

• Act as a key stakeholder in resolving in-the-moment operational issues, ensuring timely and effective communication with studio teams and leadership.
• Collaborate with marketing and guest experience teams on in-studio branding initiatives and campaign rollouts.

Special Projects

• Lead special projects, including renovations or major works, ensuring delivery within budget, timeline, and quality expectations.

The Person...

• Strong Leadership and people management skills.

• Proven experience no less than 1-2 years in operations management, within the wellness, hospitality, or similar industry.

• Strong leadership skills with the ability to inspire and manage a diverse team effectively.

• Exceptional problem-solving and decision-making abilities, with a focus on continuous improvement.

• Excellent communication and interpersonal skills to collaborate across departments and with external partners.

• Proficiency in operational software and tools for analysis, reporting, and process optimisation.

• Exceptional service standards and customer focus.

• Good organisational and administrative skills

• Strong knowledge of Microsoft packages (Windows, Excel, Outlook, Internet)

• A confident and clear communicator.

• Excellent attention to detail.

• Well presented with good written and spoken English.

• Self-motivated, self-sufficient, enthusiastic team player and contributor.

• Self-driven with a positive attitude and a clear focus on high quality and business profit.
 

Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.