Are you passionate about health, wellness, and exceptional service? Do you thrive in a luxury hospitality environment where every guest experience matters?

We are looking for a Wellbeing Concierge to be the welcoming face of an exclusive gym and spa within a prestigious 5-star hotel in Knightsbridge. This is a unique opportunity for someone who loves interacting with people, promoting wellness, and delivering world-class customer service in an elite fitness and spa setting.

• Salary: £28,000 base + up to £10,000 bonus
• Perks: All meals included
• Location: Knightsbridge, London
• Working hours: 40 hours per week

The Responsibilities:

As the Wellbeing Concierge, you will be at the heart of the guest experience, ensuring every visitor feels valued, supported, and inspired on their wellness journey. You will provide seamless front-of-house service, assist guests with spa and gym bookings, and act as a trusted advisor on all wellness offerings within the hotel.

• Deliver exceptional guest service across all communication channels, including face-to-face interactions, phone, email, SMS, live chat, and social media.
• Welcome and engage with high-profile clientele, ensuring a personalised and memorable experience.
• Assist guests with gym and spa bookings, providing expert knowledge on wellness services, treatments, and classes.
• Handle and resolve guest inquiries professionally, from technical support to lost property and membership questions.
• Work closely with the marketing team to stay updated on promotions, events, and wellness initiatives, ensuring guests receive the most relevant recommendations.
• Monitor and respond to guest feedback across platforms such as Google, Instagram, and review sites.
• Ensure the gym and spa environment remains immaculate, reinforcing a premium experience for every visitor.
• Support the opening and closing of the wellness space, maintaining security and smooth daily operations.

The Person

We are looking for someone who embodies hospitality, wellbeing, and excellence in service.

• Warm, approachable, and emotionally intelligent, with a natural ability to make guests feel welcome.
• Previous customer-facing experience in a high-end wellness, hospitality, or retail environment is preferred.
• Passion for health, fitness, and wellbeing, with an understanding of luxury wellness services.
• Confident, service-oriented, and solutions-driven—you go above and beyond to enhance guest experiences.
• Strong communication skills, both verbal and written, with the ability to handle inquiries professionally.
• Tech-savvy, with the ability to manage bookings, guest profiles, and online interactions seamlessly.
• Adaptable, resilient, and able to thrive in a fast-paced, luxury environment.
• Flexible availability, including weekends and evenings, to support the needs of a high-end clientele.

Why Join?

• Work in a stunning 5-star hotel in Knightsbridge, surrounded by luxury wellness and fitness professionals.
• Enjoy all meals provided, plus access to premium fitness and spa facilities.
• Competitive salary package with performance-based bonuses.
• Be part of a dynamic team delivering world-class wellbeing experiences.

Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.