Operations Manager – Premium Fitness & Wellness Studio (Multi-Site Expansion)

We’re working with a high-end fitness and wellness brand that is growing fast—expanding from two to three beautifully designed, service-led studios in North and East London. Known for their premium offering, and strong community, this is a business on the rise, and they’re now seeking a confident, proactive Operations Manager to help lead the next phase of their journey.

This is a hands-on, multi-faceted role that blends strategic operations oversight with people management, process improvement, and front-end sales support. You’ll be at the heart of day-to-day excellence while working closely with the Founder and senior management to ensure the smooth, successful running of a standout wellness experience.

● Salary: £40,000 base + OTE

●Amazing working perks including full access to the gym and all its facilities

● Working Hours: 40 hours p/w (minimum)

● Leave: 25 Days per annum (plus bank holidays).

The Role...

Studio Operations & Strategy

• Own and optimise the daily operations across the studio, ensuring systems, service, and staff run smoothly
• Work closely with leadership to implement and improve operational workflows as the brand expands to new sites
• Ensure a premium, seamless client experience at all touchpoints—from entry to class to treatment
• Oversee health & safety, cleanliness, compliance and facilities management to the highest standard
• Manage supplier relationships and procurement to ensure efficiency and cost control

Team Management

• Support with recruitment, onboarding, training, and development of new team members
• Lead the Front of House team, promoting high performance, engagement, and accountability
• Create and maintain a positive, professional working culture aligned with brand values

Sales & Commercial Support

• Actively support membership and treatment sales through studio tours, enquiries, and consultative conversations
• Train and support the team on soft selling and upselling techniques
• Track sales metrics and support management with weekly performance reporting
• Assist with local community outreach and partnerships to help drive brand awareness and lead generation

Customer Experience

• Be a hands-on presence in the studio, building relationships with members and resolving issues efficiently
• Ensure the studio environment is always welcoming, supportive, and aligned with the brand’s wellness ethos
• Collaborate with the wider team to support in-studio events and activations that engage the member community

The Person...

Experience and Qualifications:

• 1–2+ years in an operational management role, ideally within fitness, wellness, or premium hospitality
• Strong leadership qualities and experience managing front-of-house or customer-facing teams
• Commercially minded with some sales capability and confidence in client-facing interactions
• Highly organised with an ability to juggle priorities across multiple functions
• A self-starter with a calm, confident presence and solutions-focused attitude
• Passionate about wellness, client service, and delivering meaningful customer experiences
• Strong written and verbal communication, with excellent attention to detail
• Comfortable using systems to track operations and support sales performance

Skills and Characteristics:

• Sales-Driven: Enthusiastic about sales and business development with a strong focus on achieving results.
• Relationship Builder: Exceptional communication and interpersonal skills with the ability to build rapport and trust with clients.
• Passion for Fitness: A genuine passion for health, and fitness, with the ability to convey this enthusiasm to others.
• Customer-Focused: A strong understanding of what it means to deliver high-end, premium service and the ability to personalise the sales approach accordingly.
• Leadership: Capable of leading by example, motivating the team, and contributing to a positive, supportive work environment.
• Self-Motivated: Proactive and highly organised, able to manage multiple tasks and work independently when needed.
• Problem Solver: Solutions-oriented, able to think creatively when faced with challenges or obstacles.
• Adaptable: Comfortable working in a dynamic environment, willing to adapt sales strategies based on business needs and market conditions.

If you are driven,  and looking to make a difference, this is the role for you!

Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.