Operations Manager – Premium Fitness & Wellness Studio

This is a hands-on, multi-faceted role that blends strategic operations oversight with people management, process improvement, and front-end sales support. You’ll be at the heart of day-to-day excellence while working closely with the Founder and senior management to ensure the smooth, successful running of a standout wellness experience.

● Salary: £40,000- £50,000 experience dependent

●Amazing working perks including full access to the gym and all its facilities

● Working Hours: 40 hours p/w (minimum)

● Leave: 25 Days per annum (plus bank holidays).

About ONE LDN

Founded in May 2016, ONE LDN is a London’s leading 16,000sq ft fitness club in Fulham, built on community and performance. Since inception, ONE LDN has cemented itself as major player in the London fitness arena and has successfully differentiated itself from the competition by creating a unique no- compromise fitness experience, across product, price, service, and customer value alignment, which connects fitness lovers.

ONE LDN champions high-performance functional fitness, offering world-class facilities, cutting-edge classes, and a vibrant community at affordable price. Rooted in the belief that fitness is about both physical and personal growth, ONE LDN delivers exceptional member experiences that combine excellence, community, and affordability.

They are more than a gym — they are a brand redefining the fitness industry. At ONE LDN, you’ll join a team of passionate professionals who are relentless in their pursuit of excellence, committed to high performance mindset and building an unparalleled member experience. They invest in our people, offering opportunities for growth and professional development within an environment that values innovation, agility, and impact.

The Role...

They're looking for a proactive, autonomous, and detail-driven Operations Manager to lead the daily operations of our high-performance fitness studio. This is a pivotal role for someone who thrives on ownership, solves problems before they arise, and takes genuine pride in creating a flawless, high-energy environment for both members and staff.

This role is for someone who doesn’t wait to be told what to do. You’ll have the trust and freedom to run the club like it’s your own—taking pride in every detail and playing a central role in shaping what comes next. If you’re a natural leader, operationally sharp, and passionate about creating world-class fitness spaces—we'd love to hear from you.


Studio Operations & Strategy

• Take full ownership of day-to-day operations, ensuring the studio runs seamlessly across front-of-house, gym floor, treatment rooms, changing rooms, and café.
• Oversee and continually optimise workflows, systems, and SOPs to improve efficiency and prepare the business for future site expansion.
• Lead rota management for the front-of-house, cleaning, and support teams—ensuring optimal coverage, clear accountability, and minimal disruption.
• Conduct regular club audits to uphold the highest standards in cleanliness, maintenance, service, and brand presentation.
• Manage supplier and contractor relationships—including cleaners, café vendors, maintenance teams, and external service providers—ensuring consistency, quality, and cost control.
• Ensure the space is always tidy, stocked, refreshed, and operational—from spotless showers to working equipment to well-maintained communal areas.
• Uphold all compliance, health & safety, and facilities management protocols, resolving issues proactively and without escalation.
• Support with planning and executing refurbishments, equipment upgrades, and special projects as the club evolves.

Team Leadership and Culture

• Lead and develop the Front of House team, fostering a positive, high-performance culture built on trust, accountability, and initiative.
• Support recruitment, onboarding, training, and performance development—building a capable and autonomous team that can operate independently.
• Be the go-to leader for daily team dynamics, coaching on the floor, supporting growth, and creating an environment people want to be part of.

Sales & Commercial Support

• Actively support sales through studio tours, follow-ups, and confident, consultative conversations with prospective and current members.
• Train the front-of-house team on soft selling and upselling techniques across memberships, treatments, and café products.
• Monitor and report on KPIs—leads, conversions, member retention, and revenue—supporting leadership with insights and performance updates.
• Collaborate on local partnerships, outreach, and events that grow the studio’s presence and attract new members.

Customer Experience and Brand Standards

• Be a consistent, energising presence in the studio—building rapport with members, resolving issues in real time, and ensuring an exceptional customer journey from entry to exit.
• Maintain a premium, welcoming studio environment that reflects the brand’s high-performance, wellness-focused ethos.
• Collaborate with marketing and events teams to deliver engaging in-studio activations, challenges, and community-building experiences.
• Champion member feedback and implement improvements to ensure the studio stays responsive, relevant, and ahead of expectations.

The Person...

Experience and Qualifications:

• A minimum of 3 years of experience in an operational role, ideally within the fitness, hospitality, or leisure industries.
• IT proficiency, including financial reporting tools, CRM systems, and social media platforms.
• Passion for health and fitness, with the ability to translate this into actionable strategies and member engagement.
• First Aid qualification (preferred but not essential).

Skills and Characteristics:

• Financial Expertise: In-depth knowledge of P&L management, budgeting, forecasting, and financial analysis.
• Strategic Thinking: Ability to develop and execute strategies that align with broader business objectives.
• Operational Excellence: Strong understanding of fitness operations, compliance, and service delivery.
• Leadership: Proven ability to build, lead, and inspire high-performing teams, fostering a collaborative and accountable culture.
• Sales and Marketing Skills: Track record of driving revenue through innovative sales and marketing initiatives.
• Entrepreneurial Spirit: A creative, solution-oriented mindset with the agility to adapt to changing business needs.
• Communication: Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
• Customer-Centric Approach: Passionate about delivering exceptional member experiences and continuously seeking ways to improve.

What they Offer:

• Autonomy: A highly autonomous role with the freedom to shape the business and drive success your way.
• Career Progression: Opportunity to take on a regional leadership role as ONE LDN expands to new sites.
• Dynamic Environment: A fast-paced, collaborative team focused on excellence and innovation.
• Professional Growth: Access to industry-leading resources and training, with the opportunity to shape the future of fitness.
• Competitive Package: A competitive salary and performance-based incentives.

If you are driven,  and looking to make a difference, this is the role for you!

Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.